Jetsuns Pro – Privacy Policy

Last Updated: Feb 15 2025

At Jetsuns Pro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and other identifying details you provide when using our services.
• Technical Information: IP address, browser type, operating system, and device information when you visit our website.
• Usage Data: How you interact with our website, products, and services.
• Security & Automation Data: Camera footage (with consent), system logs, and settings related to security and automation solutions, as agreed upon in the service agreement. If a service does not require camera footage access, we do not collect or store such data without explicit consent.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our security and automation services.
• Process payments and service requests.
• Send service-related communications, alerts, and updates.
• Enhance user experience through analytics and feedback.
• Ensure the security of our systems and prevent unauthorized access.
• Comply with legal obligations and enforce our Terms of Service.
• For security monitoring services: Based on the selected service level in the agreement, we may use security footage and system data to provide active security monitoring, issue immediate alerts, and send emergency notifications. Some plans include 24/7 live monitoring by our security personnel, while others involve automated system monitoring with motion sensors and intrusion detection. Clients receive periodic security summaries depending on their chosen plan.

For services involving security footage or monitoring, access to and use of such data are strictly governed by the terms outlined in the respective service agreement.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, installation teams, monitoring services), as necessary and per the service agreement.
• Legal & Security Compliance: Authorities, if required by law, or to prevent fraud or security threats.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information, including:

• Encryption and secure storage of sensitive data.
• Regular security assessments and updates.
• Restricted access to personal data to authorized personnel only.

Despite these precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Opt-out of marketing communications.
• Restrict or object to certain data processing activities.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance website functionality and performance.
• Analyze visitor interactions and improve user experience.
• Deliver relevant advertisements where applicable.

You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.

7. Retention of Data

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

Data retention for security footage and automation logs is subject to the service agreement and user consent. If no ongoing monitoring or data retention service is included, such data will not be stored beyond what is required for immediate service functionality.

8. Changes to This Privacy Policy

Jetsuns Pro reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email or through our website. Your continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:

📧 Email: [email protected]
📞 Phone: (416) 477-3742
🌍 Website: www.jetsunspro.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Thank you for trusting Jetsuns Pro!